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Faq

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No we do not. While customers can make transfers during weekends (Saturdays and Sundays), PAYANGEL only makes payouts during working hours (08:30 - 18:00) on Weekdays
No we do not. While customers can make transfers during weekends (Saturdays and Sundays), PAYANGEL only makes payouts during working hours (08:30 - 18:00) on Weekdays
No we do not. While customers can make transfers during weekends (Saturdays and Sundays), PAYANGEL only makes payouts during working hours (08:30 - 18:00) on WeekdaysNo we do not. While customers can make transfers during weekends (Saturdays and Sundays), PAYANGEL only makes payouts during working hours (08:30 - 18:00) on Weekdays
No we do not. While customers can make transfers during weekends (Saturdays and Sundays), PAYANGEL only makes payouts during working hours (08:30 - 18:00) on Weekdays
No we do not. While customers can make transfers during weekends (Saturdays and Sundays), PAYANGEL only makes payouts during working hours (08:30 - 18:00) on WeekdaysNo we do not. While customers can make transfers during weekends (Saturdays and Sundays), PAYANGEL only makes payouts during working hours (08:30 - 18:00) on Weekdays

For Cash collection, Beneficiaries must show identification in the form of Government Issued IDs such as passports, driving license, National Identity Cards etc. The Beneficiary will also need transfer details such as the Transaction Reference # and Transaction Amount.

 

For Bank Account and Mobile Wallet Payouts, no ID is required. The account details provided by the Sender at the time the Transfer is initiated, will be credited accordingly. 

 

 

Cash Collection: Currently, cash can be picked up at any of the 10 000+ Tigo Agent locations.

 

Please contact our Customer Experience team for up to date information on all our Cash Payout partners and locations.


Mobile Money: Funds are delivered into your Mobile Wallet (depends your Mobile carrier)

 

If the Beneficiary does not have a Mobile Wallet, a token is generated for CashOut at any of our partner networks. Please contact our Customer Experience team for up to date information on all our Cash Payout partners and locations.


Bank Account Deposit: Receive funds directly in your Bank Account.

Cash collections are available through our partner locations (Monday – Friday). Please contact our Customer Experience team for up to date information on all our Cash Payout partners and locations.


Transfers made to Bank Accounts will be credited into Beneficiary’s account the same day provided transfers are made before 4pm GMT (Monday – Friday).  All transfers made after this cut off time will be processed, and credited to the Beneficiary’s account the next business day.