PayAngel Terms and Conditions

Effective Date: 29th September 2025

1. Agreement to Terms

By accessing or using any of our services, including visiting our website or mobile applications, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, along with all applicable policies referenced herein. If you do not agree, please do not use our services.

2. Definitions

• “PayAngel” refers to PAYINC GROUP LIMITED and its affiliates, subsidiaries and/or related companies, trading under the name PayAngel.
• “User”, “Customer”, “You”, or “Your” means any individual or entity using PayAngel services.
• “Services” means money transfers, wallet services, merchant services, and any other offerings provided by PayAngel.
• “Transaction” means the processing of funds initiated by a customer for transfer or settlement.
• “Service Provider” means any third party providing infrastructure, verification, payment processing, or delivery services on our behalf.
• “Business Day” means any day other than a Saturday, Sunday, or public holiday in the jurisdiction where the service is provided.
• “Wallet” means a digital account issued by PayAngel for holding and using funds.
• “Dormant Account” means an account with no user-initiated activity for a defined period.
• “Applicable Law” refers to laws and regulations in the relevant jurisdiction.

3. Who We Are

PayAngel is a global financial technology provider and operates in multiple jurisdictions including the UK, EU, US, Canada, Australia, and Ghana. PayAngel offers regulated cross-border remittance, digital wallet, and payment services.

4. Legal Entity and Licensing Information

The PayAngel brand is operated by PAYINC GROUP LIMITED and its affiliates, subsidiaries, and related companies. The relevant legal entities and regulatory registrations are as follows:

• United Kingdom
  Entity Name: PAYINC GROUP LIMITED
  Company Number: 8126178
  Registered Address: Regus House, Victory Way, Admirals Park, Dartford, Kent, DA2 6QD, United Kingdom
  Regulatory Status: Authorised by the Financial Conduct Authority (FCA) for the provision of payment services
  FCA Reference Number (FRN): 608108
  HMRC MLR Number: XQML00000117198
• Canada
  Entity Name: PAYINC (CA) LIMITED
  Corporation Number: 898766-1
  Registered Address: 401 Bay Street, 16th Floor, Toronto, ON M5H 2Y4, Canada
  Regulatory Status: Registered with FINTRAC as a Money Services Business
  FINTRAC MSB Registration Number: M14298760
• United States
  Entity Name: PAYINC US CORP
  Corporate Form: Delaware C-Corporation
  Regulatory Status: Registered with FinCEN as a Money Services Business
  FinCEN MSB Registration Number: 31000270131678
• Australia
  Entity Name: PAYANGEL PTY LTD
  ABN: 13 685 159 497
  Regulatory Status: Provides services in partnership with DIGI-SEND E-MONEY PTY LTD (ABN: 71 608 508 103), a registered Remittance Network Provider with AUSTRAC
• Ghana
  Entity Name: PAYINC GHANA LIMITED
  Registration Number: CS123492016
  Regulatory Status: Registered with the Bank of Ghana as an Enhanced Payment Services Provider

5. Our Services

       PayAngel Provides: 

• International money transfers
• Currency exchange and settlement services
• Closed-Loop Digital wallets and QR-based payments
• Invoice generation and merchant collection tools
• Merchant collection and payouts
• Aggregation services for businesses and partner remittance companies

Services may differ by region depending on legal and regulatory permissions. Use of our services is subject to ongoing compliance and transaction monitoring.

6. Eligibility and Registration

To use our services, you must:

• Be at least 18 years old
• Be legally capable of entering into binding contracts
• Provide true, current, and complete registration information
• Not appear on any government or intergovernmental sanctions list
• Comply with applicable laws in your jurisdiction
• Be within our internal, regulatory and compliance risk tolerance thresholds

6. Registration & Verification

        You must: 

• Provide accurate and up-to-date personal or business information
• Complete Customer Due Diligence (CDD), Know Your Customer (KYC), and Enhanced Due Diligence (EDD) when required
• Notify us of any changes to your information

We may suspend or terminate services if you fail verification or risk monitoring checks.

7. Customer Verification and Compliance (KYC/AML/EDD)

       You agree to cooperate with our customer due diligence (CDD) and enhanced due diligence (EDD) processes. This includes:

• Providing government-issued identification
• Submitting address and identity verification documents
• Undergoing additional checks if flagged for higher risk or as required by law
• Understanding that all such processes are governed by our AML Policy and regulatory obligations

We may suspend, restrict, or terminate access if verification is incomplete or suspicious activity is detected.

8. Acceptable Use and Legal Compliance

You agree not to:

• Misrepresent your identity or that of any transaction
• Circumvent our risk and compliance controls

You also agree not to use PayAngel for:

• Prohibited, illegal, deceptive, or fraudulent activities
• Transactions related to arms trafficking, human exploitation, gambling (where restricted), or money laundering
• Violating Applicable Law or third-party rights
• Circumventing exchange control or economic sanctions

A list of prohibited activities and services is maintained and updated regularly. By using our services, you agree not to engage in any business or transaction involving:

• Counterfeit goods
• Unlicensed money service businesses
• Controlled substances or drugs
• Pornographic content or services
• Unlawful digital or virtual goods
• Shell banks or anonymous remittance setups

Refer to our Acceptable Use Policy for more details.

9. Customer Responsibilities

As a condition of using our services, you agree to:

• Ensure all personal and transactional information provided is accurate and up to date
• Maintain the confidentiality of your account login credentials
• Notify PayAngel immediately of any unauthorized access or suspicious activity on your account
• Use our services in accordance with these Terms and Applicable Law

10. Transactions and Execution

• You are solely responsible for accurate recipient details
• Once confirmed, transactions cannot be amended or recalled unless explicitly permitted
• Processing times depend on the service, regulatory checks, and partner availability
• You acknowledge that PayAngel may set limits based on regulatory, risk, or operational thresholds

11. Transaction Limits and Restrictions

We reserve the right to:

• Set daily, weekly, monthly, or yearly transaction limits
• Delay or block transactions pending review
• Reject transactions deemed high-risk or unlawful
• Require additional documentation before completing certain transfers

12. Fees, Charges, and Exchange Rates

• Fees and applicable charges will be disclosed to you before you confirm a transaction
• You authorize us to apply exchange rates available at the time of execution. Estimated or applicable exchange rates will be shown before you confirm a transaction
• Exchange rate margins may apply and vary based on market volatility
• PayAngel reserves the right to revise fees and rates without prior notice unless required by law

All fees are final unless a clear error is found.

13. Use of Agents, Partners, and Third Parties

We may use regulated entities, payout partners, banks, and verification providers to fulfil our services. We take reasonable steps to ensure their reliability but are not responsible for third-party failures outside our control.

14. Refunds and Cancellations

• Transactions may only be cancelled before funds are paid out
• Transactions are non-refundable once disbursed
• Refunds are subject to review and may exclude certain service fees
• Due to the nature of our services, including real-time validations and third-party processing, refunds are offered on a best-effort basis and are not guaranteed once a transaction has been executed
• If your account is compromised, we may temporarily freeze funds pending investigation

Refunds are processed per our Refund Policy.

15. Dormant Accounts and Inactivity

Accounts deemed inactive for a period of 12 months may:

• Be flagged as dormant
• Require re-verification prior to reactivation

16. Data Protection & Privacy

We process and store your personal data in accordance with our Privacy Policy. Data is managed in line with the applicable data protection laws of your region (e.g. UK GDPR, CCPA, APPs, Ghana DPA, Kenya DPA). We implement measures such as:

• Encryption of sensitive data
• Data minimization and secure storage
• Transactional fraud checks and user identity validation

We do not share SMS opt-in data with third parties, except when it is necessary to deliver messaging services.

17. Security

We maintain:

• PCI-DSS compliance
• Firewalls and network security tools
• Real-time fraud detection
• Multi-layer user authentication

Users must also take steps to protect their account credentials.

18. Compliance & Legal Obligations

We comply with AML/CFT regulations in all jurisdictions where we operate. We may:

• Delay, freeze or reject transactions per regulatory requirements
• Report suspicious activity to relevant authorities
• Terminate your access to the services at our discretion

19. Limitations of Liability

PayAngel shall not be liable for:

• Delays or errors caused by third parties
• Losses from user error or input mistakes
• Interruptions beyond our control

To the maximum extent permitted by law, our liability is limited to the amount of the affected transaction. We are not liable for indirect, incidental, or punitive damages, or loss of profits.

20. Termination

We may suspend or terminate your access to our services for:

• Breach of these Terms
• Regulatory non-compliance
• Prohibited or fraudulent activity

21. Intellectual Property

All rights, title, and interest in our platforms, content, and trademarks are owned by PayAngel or its licensors. You may not use, copy, or exploit our materials without prior written approval.

22. Taxes

Where applicable, you are solely responsible for reporting and paying any applicable taxes related to your use of PayAngel services. We do not provide tax advice or calculate your tax obligations.

23. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our control, including acts of God, war, cyberattacks, strikes, or government intervention.

24. Governing Law and Dispute Resolution

These Terms are governed by the laws of the jurisdiction where your PayAngel account is held. Disputes may be resolved by arbitration, mediation, or competent courts, depending on regional regulations.

Jurisdiction-Specific Notices:

• UK & EU: Subject to FCA and EEA dispute schemes
• US: Subject to Consumer Financial Protection Bureau (CFPB) dispute processes
• Canada: Subject to FCAC complaints handling rules
• Australia: Subject to AFCA external resolution
• Ghana & Kenya: Regulated under respective central bank consumer frameworks

25. Changes to These Terms

We reserve the right to update these Terms at any time. Material changes will be communicated via our website or email. Continued use of the services constitutes acceptance of the updated Terms.

26. Severability and Assignment

If any part of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect. You may not assign your rights or obligations; we may assign or novate our rights to affiliates or successors.

27. Contact Us

For questions or concerns about these Terms, contact us:
Email: support@payangel.com
Website: https://www.payangel.com